Customer Journey Expert/Squad master – (GenAI) Chat

Tasks

• Align risk compliance and legal stakeholders
• Analyze journey data transcripts and reports
• Conduct risk cycles and risk assessments
• Deliver chatbot CSAT improvement
• Develop chatbot customer journey
• Guide team delivery as squad master
• Optimize customer orchestration across channels
• Own NL chatbot channel
• Partner with stakeholders to iterate features
• Refine chat model with risk awareness
• Support ways of working and operational excellence

Perks/Benefits

• Collaborative work environment
• Hybrid work
• Personal growth development

Skills/Tech-stack

Change Management | Chatbot Development | Cloud Operations | Compliance Management | Conversational AI | Data Analysis | Data Modeling | Generative AI | Machine Learning | Orchestration | Risk Assessment | Stakeholder management