Customer Journey Expert/Squad master – (GenAI) Chat

Tasks

• Analyze journey data transcripts and reports
• Coordinate risk compliance and legal approvals
• Develop chatbot customer journey
• Guide squad delivery and ways of working
• Optimize channel orchestration across chat search call
• Own chatbot strategy and compliance
• Partner with stakeholders to iterate and validate features
• Refine chat model features with risk awareness
• Run risk cycles and risk assessments
• Translate journey changes into risk questions

Perks/Benefits

• Collaborative work environment
• Hybrid work environment
• Professional development

Skills/Tech-stack

Change Management | Compliance | Data Analysis | Data Modeling | Data Science | Generative AI | Machine Learning | Operational excellence | Orchestration | Risk Assessment | Risk Management | Stakeholder management