Customer Quality Data Analyst
USA - North Charleston, SC, United States
USD 117K-158K Mid-level Full Time
Tasks
- Analyze process data metrics models and flows to identify root cause
- Assist in developing new standard processes and policies
- Develop and implement preventive or corrective actions
- Engage stakeholders to ensure positive customer experience
- Identify and execute process improvement activities
- Lead multi function multi site teams to develop policies processes and metrics
- Lead quality reviews of regulatory program and customer requirements
- Maintain KPI dashboards and metrics files
- Research compile and analyze performance reports and KPIs
Perks/Benefits
Skills/Tech-stack
Cognos | Microsoft Excel | Power BI | SQL | Tableau | VBA
Education
N/A
Regions
Countries
States
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