Customer Service Data Analyst
Tasks
- Analyze customer service data for trends
- Build automated reporting systems
- Develop and maintain KPI dashboards
- Identify support process gaps
- Present findings and recommendations to stakeholders
- Provide insights to improve service efficiency and quality
- Support automation and AI driven customer interaction tools
Perks/Benefits
Skills/Tech-stack
Artificial Intelligence | Automation | CRM | Customer Satisfaction Score | Customer Service | Customer satisfaction | Dashboarding | Data Analysis | Data Visualization | Data reporting | Excel | First Contact Resolution | Key Performance Indicators | Looker Studio | Net Promoter Score | Performance indicators | Power BI | Process Improvement
Education
N/A
Related jobs
-
Tableau Business Analyst USD 75K-100KConfluence | Data Modeling | Jira | Power BI | SQLHealthcare | International projects | Long-term contract | Remote workMid-level Full TimeRemote R5h ago
-
Data Engineer INR 3000K-4000KAlteryx | DBT | Data Governance | Data Modeling | Data PipelinesEmployee incentive programs | Flexible work hours | Headspace access | Hybrid work | Mental health daysMid-level Full TimeIndia, Bengaluru, Karnataka R19h ago
-
Senior Data Science Partner JPY 8600K-9700KA/B | A/B Testing | Adtech | B testing | DSPFamily-friendly policies | Health benefits | Hybrid work | Learning and mentorship | Mental health supportSenior-level Full TimeTokyo, Japan R19h ago
-
Compensation | Data Integrity | Data Visualization | Employee Engagement | ExcelEmployer paid medical dental and vision | Hybrid scheduleSenior-level Full TimeNew York, NY, United States R21h ago
-
1118 - Data Analyst USD 18K-27KBusiness Intelligence | ClickHouse | Common table expressions | Dashboarding | Data CleansingFull-time contract | Remote workMid-level Full TimeRemote R23h ago
-
Analyst, Underwriting Analytics USD 75K-100KAnalytics | DAX | Dashboards | Data Analysis | Data Integrity401k match | Dental insurance | Disability insurance | HSA | Health insuranceMid-level Full TimeRemote (United States) R1d ago
-
Senior Analyst, Advanced Analytics USD 97K-153KData Analysis | Data Visualization | Data integration | Excel | Fraud DetectionProfessional development | Workplace flexibilitySenior-level Full TimeRemote, Remote, United States R1d ago
-
Automation | Data Analysis | Data Quality | Data Visualization | Database ManagementConcierge services | Free fitness center | Health programs | Onsite dining | Performance bonusEntry-level Full TimeVert-le-Grand, IDF, France R1d ago
-
Junior Financial Data Analyst GBP 30K-34KAccess Control | Access Management | Data Cleansing | Data Governance | Data ManagementFlexible working hours | Paid caregiver leave | Remote work up to 60 percent days | Training course fundingEntry-level Full TimeLondon R1d ago
-
Excel | Power BI | PowerPoint | Python | RSenior-level Full TimeBoston, Massachusetts, United States R1d ago
-
BI Data Analyst USD 80K-80KAnalytics | Data Governance | Data Security | ETL | ETL PipelinesPre-employment background check | Remote workMid-level Full TimeRemote, United States; Charlotte, North Carolina, … R1d ago
-
AWS | Azure | Dashboarding | Data Governance | Data ModelingCafeteria plan | Company car or mobility budget | Eco vouchers | Expense allowances | Flexible remote work daysMid-level Full TimeAntwerpen, Vlaams Gewest, België R1d ago
-
AWS | Azure | Business Intelligence | Cloud Computing | Cloud platformCompany car or mobility budget | Eco vouchers | Expense reimbursement | Flexible benefits plan | Group insuranceMid-level Full TimeAntwerpen, Vlaams Gewest, België R1d ago
-
Data Analyst USD 75K-108KData Modeling | Data Visualization | Microsoft Excel | Power BI | SQLHealth insurance | OPD | Paid time off | Training and development | Work from homeMid-level Full TimePakistan - Remote R1d ago
-
Alternance - Data Analyst Credit Risk (F/H) EUR 15K-19KALM | Data Visualization | Machine Learning | Power BI | PythonFull remote options | Hybrid telework | International missions | Learning and development support | Meal vouchersEntry-level ApprenticeshipParis R1d ago
-
Azure | Azure Synapse | BigQuery | GCP | GitCSE | Employee benefits | Employee profit-sharing | Health insurance | Meal vouchersSenior-level Full TimeParis, IDF, France R1d ago
-
A/B | A/B Testing | AWS | Agile | AzureEnglish collaboration | Full remoteMid-level Full TimeLisbon, Portugal R1d ago
-
Analytics Engineer - Marketing & Customer Experience USD 134K-183KAutomated testing | CI/CD | CSAT | Cohort Analysis | DBTSenior-level Full TimeVirtual R1d ago
-
Alternance Data Analyst EUR 25K-27KDashboarding | Data Analysis | Data Quality | Excel | Financial AnalysisEmployee benefits | Health insurance | On-site dining | Paid vacation | ParkingEntry-level ApprenticeshipArchamps, Haute-Savoie, Auvergne-Rhône-Alpes, FR R1d ago
-
Senior Analyst, Advanced Analytics USD 100K-150KDashboarding | Data Modeling | Data Visualization | Excel | Fraud analyticsEmployee resource groups | Professional development opportunities | Workplace flexibilitySenior-level Full Time${34271}-Remote), Hidden (${12781} R1d ago
-
BI Engineer: Power BI & Microsoft Fabric (m/w/d) EUR 53K-54KBigQuery | DAX | Data Modeling | Microsoft Fabric | Performance optimizationFlexible work environment | Remote work flexibility | Training and workshops | Workplace choice Windows or MacMid-level Full TimeRemote R1d ago
-
Senior Power BI Analyst USD 94K-134KDAX | Data Modeling | Data Visualization | Data Warehouse | HIPAASenior-level Full TimeVirtual R1d ago
-
Project Coordinator/ Data Analysis Support (Hybrid) USD 72K-114KAgile | Data Modeling | Descriptive Analytics | Diagnostic Analytics | ExcelContract-to-hire | Healthcare benefits | Hybrid schedule | Paid time offMid-level Full TimeMerrifield, VA, United States R1d ago
-
Acceptance Testing | Analytical Skills | Business Analysis | Business Documentation | Business ProcessCollaborative environment | Contract extension potential | Exposure to large scale process improvement initiatives | Fully remote within Canada | Opportunity to contribute to business transformationMid-level Contract Full TimeCanada R1d ago
-
Data Analyst, AdTech/Omnichannel (Remote, India) INR 1000K-1820KAdobe Analytics | Airflow | Attribution | BigQuery | Dashboard DesignAccidental insurance | Company holidays | Health insurance | Paid time off | Term life insuranceMid-level Full TimeNavi Mumbai, Maharashtra, India R1d ago