Customer Service Data Analyst
Tasks
- Analyze customer service data for trends
- Build automated reporting systems
- Develop and maintain KPI dashboards
- Identify support process gaps
- Present findings and recommendations to stakeholders
- Provide insights to improve service efficiency and quality
- Support automation and AI driven customer interaction tools
Perks/Benefits
Skills/Tech-stack
Artificial Intelligence | Automation | CRM | Customer Satisfaction Score | Customer Service | Customer satisfaction | Dashboarding | Data Analysis | Data Visualization | Data reporting | Excel | First Contact Resolution | Key Performance Indicators | Looker Studio | Net Promoter Score | Performance indicators | Power BI | Process Improvement
Education
N/A
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