Customer Service Data Analyst
Tasks
- Analyze customer service data
- Build customer service dashboards for KPIs
- Identify gaps in support processes
- Identify trends and improvement areas
- Present findings and recommendations to stakeholders
- Provide insights on service efficiency and quality
- Recommend data driven process enhancements
- Support automation and AI driven customer tools
Perks/Benefits
Skills/Tech-stack
Artificial Intelligence | Automation | CRM | Customer Satisfaction Score CSAT | Customer satisfaction | Dashboards | Data Analysis | Data Visualization | Excel | First Contact Resolution | First Contact Resolution FCR | Key Performance Indicators | Looker Studio | Net Promoter Score | Net Promoter Score NPS | Performance indicators | Power BI
Education
N/A
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