Customer Service Data Analyst
New York, United States
USD 74K-129K (estimate) Senior-level Full Time
Tasks
- Analyze NPS and customer feedback data
- Craft and distribute customer experience communications
- Create regular and ad hoc reports
- Enhance customer satisfaction
- Evaluate survey feedback and route issues
- Identify process improvements
- Lead continuous improvement initiatives
- Monitor agent performance KPIs
- Oversee employee recognition program
- Provide agent coaching opportunities
Perks/Benefits
- N/A
Skills/Tech-stack
5S | Continuous Improvement | Customer Feedback | Customer feedback analysis | Feedback Analysis | Five9 | Kaizen | Key Performance Indicators | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Teams | Microsoft Visio | Microsoft Word | NPS | OneDrive | Performance indicators | Power BI | Process Improvement | Qualtrics | Salesforce | SharePoint | Value Stream | Value stream mapping | Workforce Management
Education
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