Customer Service Data Analyst
Tasks
- Analyze call center metrics
- Analyze underwriting metrics workflows
- Automate manual functions
- Build datasets using SQL Server
- Collect analyze interpret data
- Create dashboards & visualizations
- Create sales performance reports
- Create underwriting performance reports
- Develop maintain reports dashboards
- Ensure data integrity and accuracy
- Evaluate improve reporting processes
- Identify trends, patterns, anomalies
- Implement best practices for data collection analysis reporting
- Improve call center efficiency customer experience
- Monitor agent performance call center KPIs
- Present findings recommendations to stakeholders
- Program debug client letters
- Run batch jobs resolve issues
Perks/Benefits
- 401k employer contribution
- Dental insurance
- Fitness reimbursements
- Health center
- Health insurance
- Onsite gym
- Paid Holidays
- Paid parental leave
- Paid time off
- Professional development resources
- Tuition reimbursement
- Vision insurance
- Wellness program
Skills/Tech-stack
Batch jobs | Call Center | Call center metrics | Customer satisfaction | Data Analysis | Data Integrity | Data Visualization | Data Warehouse | Excel | Power BI | Process Improvement | SQL | SQL Server | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Regions
Countries
States
Cities
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