Customer Service Representative - Hosted Fulfillment

Tasks

• Answer employee questions via Slack
• Assist with training other departments
• Build servers and manage accounts with custom tooling
• Customize customer DMS configuration
• Handle data transfers
• Log customer interactions in CRM
• Manage and schedule customer appointments
• Participate in meetings and workshops
• Provide feedback to the team
• Remove desktop program and data from physical devices
• Update internal resources
• Utilize resources to resolve customer problems

Perks/Benefits

• N/A

Skills/Tech-stack

Adaptability | Adobe Creative | Adobe Creative Cloud | Attention to detail | CRM | Creative Cloud | Critical Thinking | Customer Service | DMS | Data transfer | Microsoft Office | Multitasking | Server Administration | Slack | Time management | Troubleshooting | Verbal communication | Written communication