Customer Success Analytics & Activation Director (LatAm)
BRL 129K-123K (estimate) Executive-level Full Time
Tasks
- Align product and toolkit roadmaps with local needs
- Contribute to upsell and cross sell
- Coordinate cross training initiatives
- Define and implement delivery practices
- Drive customer success strategy
- Ensure timely revenue recognition
- Improve operational efficiency
- Lead employee engagement and retention
- Manage P&L accountability
- Manage practice area organization
- Monitor and improve delivery standards
- Partner with sales to drive client growth
- Reduce cycle times
- Represent customer success in top client meetings
- Support industry thought leadership initiatives
Perks/Benefits
- Career development
- Comprehensive health insurance
- Employee Assistance Program (EAP)
- Flexible working environment
- Gympass
- Hybrid work model
- LinkedIn Learning
- Mentoring programs
- On demand learning content
- Volunteer time off
Skills/Tech-stack
Analytics Consulting | Client retention | Client satisfaction | Continuous Improvement | Cross-selling | Cycle time | Cycle time reduction | Data-Driven Recommendations | Data-driven | Market Research | Operational Efficiency | Operational excellence | P&L Management | People management | Problem Solving | Revenue growth | Sales operations | Team leadership | Upselling | Workforce Planning
Education
Roles
Analytics | Analytics Manager | Customer Success | Customer Success Director | Director | Manager
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