Customer Success Analytics Team Lead
Tasks
- Build data pipelines and datasets
- Coach analysts
- Define analytics vision and goals
- Deliver executive dashboards and insights
- Ensure data governance and quality
- Manage data analyst team
- Manage stakeholder communication and priorities
- Operationalize propensity and churn risk models
- Set KPI framework
- Translate business questions into analytic roadmaps
- Uphold data stewardship and privacy
Perks/Benefits
Skills/Tech-stack
CRM Integration | Churn modeling | Dashboarding | Data Governance | Data Lineage | Data Quality | ELT | ETL | KPI frameworks | Microsoft Excel | Predictive Analytics | Propensity Modeling | SQL | Salesforce | Tableau | Zendesk
Education
N/A
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