Customer Support Engineer - India
Tasks
- Advocate for customer account priorities
- Evaluate problems
- Identify continuous improvement opportunities
- Manage feature requests and bugs
- Manage workload to meet KPIs and SLAs
- Perform break fix and expansions
- Perform daily technical operations
- Respond to customer technical issues
- Solve issues hands on or escalate to engineering
- Support account technical status
- Support customer installations and upgrades
- Track and follow up on escalations
Perks/Benefits
Skills/Tech-stack
Bash | File systems | High Performance | High-Performance Computing | Linux | Linux Administration | NAS | Network Troubleshooting | Networking | Object storage | Performance Computing | S3 | Scale out | Scale-out NAS
Education
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