CX AI Intern
1616 Camden Rd Charlotte, NC 28203
USD 36K-54K (estimate) Entry-level Internship
Tasks
- Analyze customer contact data for trends
- Collaborate with CX operations engineering and product teams
- Create and maintain knowledge base content
- Document workflows and SOPs
- Identify AI coverage gaps
- Improve CX processes
- Prepare final project presentation to leadership
- Pull customer data reports
- Recommend AI automation opportunities
- Review AI resolution data
- Spot patterns in data
- Test AI conversation flows
Perks/Benefits
- Dental insurance
- Medical insurance
- Paid parental leave
- Retirement plans
- Unlimited PTO
- Vision insurance
Skills/Tech-stack
Artificial Intelligence | Automation | Customer Experience | Customer support | Data Analysis | Intercom | Knowledge Management | Language Processing | Machine Learning | Natural Language | Natural Language Processing
Education
N/A
Roles
Regions
Countries
States
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