CX Learning & Development Coordinator (Ai Solutions)
Sao Paulo, SP, Brazil
BRL 180K-181K (estimate) Senior-level Full Time
Tasks
- Conduct user discovery with agents and supervisors
- Create technical specifications based on user insights
- Partner with QA to analyze findings and trends
- Provide L and D perspective for digital literacy adoption
- Support Agile cross functional delivery
- Translate operational gaps into AI project requirements
- Use SQL to synthesize operational data and learning impact
Perks/Benefits
Skills/Tech-stack
AI Agents | Adult Learning | Adult learning theory | Agile | Automated systems | Average Handle Time | BigQuery | Customer Service | Customer satisfaction | Handle Time | Hive | Instructional Design | Learning Theory | Looker | Machine Learning | Metabase | Power BI | Project Management | QA | SQL
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
AI | AI Program Manager | Analyst | Data Analyst | Engineer | Learning Engineer | Machine Learning Engineer | Manager | Program Manager
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