CX Service and Analytics Designer
Tasks
- Analyze CX research data
- Architect data integration solutions
- Build CX measurement systems
- Build data-driven applications
- Combine disparate data sets
- Conduct survey research
- Conduct usability testing
- Conduct user interviews
- Create data visualizations
- Create wireframes and prototypes
- Design user journeys
- Develop cloud-based solutions
- Engage stakeholders
- Enhance user experience
- Map stakeholders
- Monitor CX and UX metrics
- Normalize data types
- Organize and extract knowledge from data
- Perform statistical analysis
- Prioritize workstreams using prioritization matrices
- Tell data-driven stories
- Visualize data
Perks/Benefits
- Dental insurance
- Employee resource groups
- Flexible family care
- Hybrid work
- Medical insurance
- Option to purchase additional vacation time
- Paid Holidays
- Paid time off
- Paid time off for community service
- Parental leave
- Prescription Drug Coverage
- Subsidized back-up child care
- Tuition assistance
- Vehicle discount program
Skills/Tech-stack
Cloud Computing | Data Analysis | Data Normalization | Data Storytelling | Data Visualization | Data integration | Design Thinking | Experience Design | Figma | Medallia | Miro | Prototyping | Python | QlikSense | Qualtrics | SQL | Sketch | Statistical Analysis | Usability Testing | User Experience | User Experience Design | User Research | UserZoom | Wireframing
Education
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