Data Analyst (Customer Experience & AI Operations) / Analyste de données (Expérience client et opérations d’IA)
Tasks
- Analyze customer conversations and data
- Collaborate with customer service leadership to prioritize improvements
- Conduct manual QA for AI and agent interactions
- Contact customers to clarify cases and validate resolutions
- Develop reports and dashboards
- Document QA processes and AI behavior
- Identify customer pain points and trends
- Monitor AI bot performance
- Recommend workflow improvements
- Validate AI performance
Perks/Benefits
Skills/Tech-stack
AI chatbots | Customer Experience | Dashboards | Data Analysis | Excel | Google Sheets | Pivot Tables | Quality Assurance | Reporting | SQL
Education
N/A
Roles
Regions
Countries
States
Cities
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