Data Analyst, Customer Experience
Tasks
- Analyze contact center datasets
- Architect and maintain data pipelines and ETL
- Collaborate with cross-functional teams on data-driven decisions
- Develop dashboards and reports
- Identify performance trends and anomalies
- Perform root cause analysis across data systems and processes
- Provide project status updates
- Translate data into business insights
Perks/Benefits
- N/A
Skills/Tech-stack
Azure Data | Azure Data Factory | C# | Data Architecture | Data Factory | Data Pipelines | ETL | Informatica | JavaScript | Microsoft Report Builder | MySQL | NoSQL | PostgreSQL | Power BI | Python | Report Builder | SQL | SQL Server | SSIS | Salesforce APIs | Salesforce data | Salesforce data architecture | Snowflake | Tableau
Education
N/A
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