Data Analyst - Customer Service & Operations
Tasks
- Analyze customer service data
- Build and maintain dashboards
- Collaborate with teams to improve business processes
- Conduct ad hoc analysis
- Generate insights to improve operational performance
- Identify reporting and operational improvements
- Manage and validate data
- Monitor key customer service metrics
- Prepare reports for stakeholders
- Support forecasting and capacity planning
Perks/Benefits
Skills/Tech-stack
Dashboard tools | Data Analysis | Data Validation | Data Visualization | Excel | Google Sheets | Operational Metrics | Problem Solving | SQL | Stakeholder Communication
Education
Roles
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