Data Analyst
Tasks
- Automate reporting templates
- Forecast volume trends
- Maintain performance dashboards
- Maintain volume and headcount forecast accuracy
- Manage shift rosters
- Manage shrinkage
- Monitor queues for SLA adherence
- Provide staffing insights for business reviews
- Set performance baselines
- Track AHT SLA FTR QA accuracy
- Track capacity utilization
Perks/Benefits
Skills/Tech-stack
Excel | Google Sheets | Looker | Power BI | SQL | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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