Data Analyst in Experience Design - CoE Customer Experience & Trust
ACT (Amsterdam - Acanthus), Netherlands
EUR 52K-85K (estimate) Mid-level Full Time
Tasks
- Create and maintain CX dashboard
- Deliver customer experience reporting
- Improve CX analytics portal
- Maintain daily newsletter for customer insights
- Own CSAT and NPS reporting and analysis
- Perform customer segment and journey analysis
- Provide ad hoc analysis for management
- Set up and manage NPS and CSAT surveys
- Support LLM NPS program analytics and automation
- Translate data into stakeholder recommendations
Perks/Benefits
Skills/Tech-stack
Adobe Analytics | Automation | CSAT | Customer Journey | Customer Journey Analytics | Data Export | Data Visualization | Digital analytics | Journey Analytics | NPS | Power BI | Python | SQL | Survey design | Tableau
Education
N/A
Roles
Regions
Countries
States
Cities
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