Data Analyst-Operations & CX
Tasks
- Analyze key business metrics
- Conduct deep dive root cause analyses
- Create data narratives and presentations for non technical stakeholders
- Design build and maintain dashboards and reporting solutions
- Develop automation scripts and analytical tools
- Partner with data engineering to ensure data quality and metric governance
- Provide insights to improve customer outcomes and business processes
- Quantify ROI and operational impact for business cases
Perks/Benefits
- Cross-functional collaboration
- Flexible contractor based working model
- Professional development
- Remote first flexible schedule
Skills/Tech-stack
Automation | BigQuery | Cause analysis | Dashboard Development | Data Governance | Data Modeling | Data Quality | LookML | Looker | Metric Definitions | Predictive Modeling | Python | R | Root Cause Analysis | Root cause | SQL | Statistical Analysis
Education
N/A
Roles
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