Data Analytics and Insights Team Lead (CX)
Manila, Philippines (Remote)
R
PHP 150K-150K (estimate) Senior-level Full Time
Tasks
- Build customer voice data goals
- Coach stakeholders on data usage
- Create searchable insight libraries
- Define measurable metrics
- Ensure data governance
- Integrate AI tools into reporting
- Maintain data integrity for scorecards
- Manage data request intake
- Support change management reporting
- Transform customer data into insights
- Translate insights into business recommendations
Perks/Benefits
Skills/Tech-stack
AI tools | Change Management | Customer Feedback | Data Analysis | Data Governance | Data Integrity | Data Modeling | Metrics development | Project Management | Reporting Frameworks | Stakeholder management
Education
N/A
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