Data Analytics

Mid-level Full Time Found 3d ago

Tasks

• Analyze IVR performance data
• Collaborate with stakeholders
• Design Tableau reports
• Develop reports and dashboards
• Identify trends and issues
• Present findings to technical and non-technical audiences
• Provide insights for IVR improvements
• Support measurement of customer experience
• Use SQL and Excel for data extraction and analysis

Perks/Benefits

• Global impact
• Health insurance
• Inclusive environment
• Language courses
• Professional development
• Relocation program
• Remote work
• Social sustainability initiatives

Skills/Tech-stack

Analytical problem-solving | Call flow | Communication | Customer Experience | Data Analysis | Data Science | Data Visualization | Data science techniques | Data science techniques (nice to have) | Excel | IVR platforms | IVR platforms and call flow | Nice to have | Problem Solving | SQL | Tableau