Data Architecture

Tasks

• Configure IVR applications
• Create architectural drawings
• Define system standards
• Design and implement contact center solutions
• Design call flows
• Design contact center solutions
• Develop and maintain voice applications
• Develop technical documentation
• Direct technical teams
• Ensure solution interoperability
• Gather requirements

Perks/Benefits

• N/A

Skills/Tech-stack

Analytics | CUC | Calabrio One | Call Studio | Call recording | Cisco CUCM | Cisco CVP | Cisco Outbound Campaign | Cisco UCCE | Cisco Voice | Cisco voice gateway | Computer Telephony Integration | Computer telephony | IVR | Telephony Integration | Voice gateway | Webex Calling | Workforce Management