Data Engineer - Data Engineering 4A
1401-G-India: INFOSPACE IT PARK, TOWER -4, JHARSA, Gurgaon
INR 1000K-1500K (estimate) Mid-level Full Time
Tasks
- Capture and publish operational metrics
- Conduct root cause analysis of SLA deviations
- Develop action plans for SLA resolution
- Input daily exception requests update schedules
- Manage offline activities optimize schedules
- Monitor real-time queue status
- Monitor record and escalate schedule adherence impacts
Perks/Benefits
Skills/Tech-stack
Agile methodology | Alvaria | Aspect eWFM | Avaya CMS | Calabrio | Call Center | Call center metrics | Command Center | Contact Center Workforce Management | Contact center | Genesys Workforce Management | IEX | Microsoft Excel | NICE | Omni Channel Command Center | Omni-Channel | RTA | SLA monitoring | SQL | VBA | Verint | Workforce Analytics | Workforce Management | Workforce Planning | Workforce forecasting | Workforce reporting
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