Data Platform Managed Services & Operations Lead, Aladdin Data, Director
M11 - Commers III, 43, 44 & 45 Fl, Internat'l Business Park, Oberoi Garden City, India
R
INR 2520K-3380K (estimate) Senior-level Full Time
Tasks
- Coach train and manage team performance
- Coordinate engineering data teams and business users
- Define SLAs, SLOs, and KPIs
- Drive AI and automation adoption for operations
- Ensure 24x7 monitoring and alerting
- Ensure security governance and data quality compliance
- Improve MTTR and problem resolution rate
- Lead L1 L2 operations teams
- Lead L1 L2 platform operations
- Lead incident management and triage
- Maintain SOPs runbooks and knowledge bases
- Manage client incident communications
- Own end to end data pipeline onboarding
- Perform root cause analysis and remediation
- Respond to incidents and manage escalations
- Run post incident reviews
Perks/Benefits
- Comprehensive healthcare
- Flexible time off
- Hybrid work model
- Retirement plan
- Tuition reimbursement
- Working parents support
Skills/Tech-stack
AI | AWS | Automation | Azure | Cause analysis | Change Management | Cloud | Compliance | Data Governance | Data Lakes | Data Pipelines | Data Security | Data Warehouses | ELT | ETL | GCP | Incident Management | MTTR | Monitoring | Observability | Problem Management | Root Cause Analysis | Root cause | Service Management | Streaming | Ticketing
Education
N/A
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