Data Platform Operations Manager

Tasks

• Coordinate resolution of complex platform issues
• Drive continuous improvement of operational processes and service reliability
• Ensure ownership and accountability until issue closure
• Lead incident management
• Maintain SOPs runbooks and support documentation
• Manage day to day data platform operations
• Perform operational reporting on incidents SLAs risks and service performance
• Provide stakeholder updates and status reporting

Perks/Benefits

• N/A

Skills/Tech-stack

Cause analysis | Escalation management | ITIL | ITSM | Incident Management | Root Cause Analysis | Root cause | Runbooks | SLA management | SOPs | Service reliability | Stakeholder Communication