Data Platform Operations Service Manager
Bengaluru Campus 31, India
INR 1500K-2100K (estimate) Mid-level Full Time
Tasks
- Define and track SLAs SLOs and KPIs
- Define standardized onboarding frameworks and checklists
- Drive operational excellence and continuous improvement
- Ensure 24 7 monitoring alerting and response
- Ensure data platform compliance security privacy and validation
- Escalate blockers and coordinate stakeholder communications during outages changes
- Identify record and manage risks and issues
- Lead L2 and L3 operations
- Lead data pipeline onboarding
- Lead people and vendor management
- Maintain SOPs runbooks and knowledge repositories
- Maintain service reliability and performance
- Manage day to day data platform operations
- Manage environment administration patching and upgrades
- Optimize OPEX cost
- Perform root cause analysis for critical incidents
- Plan disaster recovery and resilience
- Provide technical leadership and direction
- Run incident problem change and release management
- Support CI CD automation and controlled promotion
- Troubleshoot and optimize data platforms
Perks/Benefits
- N/A
Skills/Tech-stack
As-a-Service | Azure | Azure Data | Azure Data Factory | Azure Data Lake | Azure DevOps | Azure Purview | Azure Synapse | Azure Synapse Analytics | CI/CD | Cause analysis | Change Management | Cloud Operations | Compliance | Data Factory | Data Governance | Data Ingestion Pipelines | Data Lake | Data Privacy | Data Security | Databricks | Disaster Recovery | Disaster Recovery Planning | ELT | ETL | ETL Data Ingestion Pipelines | ETL data | Git | GitHub | ITIL | Incident Management | Infrastructure as a Service | Ingestion pipelines | KPI | Monitoring and observability | Platform as a Service | Problem Management | Recovery Planning | Release Management | Resilience | Root Cause Analysis | Root cause | SLA | SLO | Source Control | Synapse Analytics | Unity Catalog
Education
N/A
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