Data Platforms Service Delivery Manager
GBR - London - 30 Fenchurch Street, United Kingdom
GBP 55K-70K (estimate) Mid-level Full Time
Tasks
- Coordinate change management
- Coordinate incident management
- Coordinate problem management
- Drive continuous improvement for reliability and resilience
- Escalate vendor issues
- Manage SLAs and OLAs
- Manage vendor service performance
- Monitor and manage platform performance
- Own service management for data and analytics platforms
- Provide platform health and capacity visibility
- Support operational readiness for platform growth
Perks/Benefits
Skills/Tech-stack
Capacity Planning | Change Management | Continuous Improvement | IT Service Management | IT service | Incident Management | Monitoring | OLA Management | Performance Management | Problem Management | Risk Management | SLA management | Service Delivery | Service Management | Stakeholder management | Vendor management
Education
N/A
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