Data Science Lead - Contact Automation
London, United Kingdom
GBP 75K-115K (estimate) Senior-level Full Time
Tasks
- Analyze conversation data to uncover customer experience improvements
- Build and scale A/B testing
- Collaborate with product engineering and content to influence assistant behavior
- Define metrics linking system performance to customer outcomes
- Design evaluation frameworks for LLM based systems
- Ensure reliable performance across languages and geographies
- Identify assistant failure modes and drive improvements
- Improve system behavior using prompt design and evaluation insights
- Iterate on agentic workflows with engineers
- Shape product roadmap for assistant capabilities
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | Agentic Workflows | B testing | Bayesian Inference | Classification | Data Visualization | JavaScript | LLM Evaluation | Langgraph | Language Models | Large Language Models | Machine Learning | Prompt engineering | Python | Regression | SQL | Snowflake | Statistics | TypeScript
Education
N/A
Roles
Data Science | Data Science Lead | Engineer | Lead | Learning Engineer | Machine Learning Engineer | Science Lead
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