Data Service Excellence Specialist, IT
Tasks
- Analyze recurring incidents and recommend improvements
- Coach support team members on troubleshooting and service standards
- Coordinate operational support activities across distributed teams
- Create and maintain knowledge articles and runbooks
- Document incident and request outcomes
- Escalate complex issues to engineering teams
- Investigate incidents and service requests
- Maintain support communication with users and teams
- Manage access requests and provisioning
- Monitor and coordinate incident and request workloads
- Perform root cause analysis
- Provide Level 3 support for data and analytics platforms
- Support user training and enablement
Perks/Benefits
- N/A
Skills/Tech-stack
Access Governance | DAX | Data Governance | GitLab | ITIL | Incident Management | Jira | Power BI | Problem Management | Qlik | Request Management | SQL | ServiceNow | Snowflake | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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