Dialer & Data Analyst
Tasks
- Analyze call performance data
- Collaborate on analytics requirements
- Create performance reports
- Design and maintain reporting processes
- Install required software
- Manage dialer systems
- Manage user access
- Monitor call campaigns
- Oversee call recordings
- Recommend system modifications
- Set up call campaigns
- Support system upgrades and process improvements
- Track and report metrics and KPIs
- Troubleshoot dialer system issues
Perks/Benefits
- N/A
Skills/Tech-stack
Acqueon | Avaya Cloud Office | Call Queue | Call Queue Management | Data analytics | Dialer systems | Five9 | IVR | KPI Tracking | Microsoft Excel | Microsoft Teams | Power BI | Python | Queue management | Reporting | RingCentral | SMS | SQL | Telephony | Troubleshooting | Twilio | Voicemail | Webex | Zoom
Education
N/A
Roles
Regions
Countries
States
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