Digital Channels Specialist (Chatbot)

Tasks

• Analyze FAQ performance and user experience
• Create and optimize FAQ articles for UX Writing
• Implement digital channel improvements with technology team
• Improve customer experience metrics
• Manipulate data for decision-making
• Propose Help Center improvements and innovations
• Resolve product errors for digital channels
• Support email automation improvements
• Use Zendesk tool

Perks/Benefits

• Career growth opportunities
• Flexible benefits program
• Flexible work model
• Healthcare insurance
• Home office reimbursement
• Hybrid work options
• Paid parental leave
• Paid time off
• Remote work options

Skills/Tech-stack

Chatbot | Customer Experience | Data Analysis | Email Automation | FAQ management | UX Writing | Zendesk