Digital Channels Specialist (Chatbot)

Tasks

• Analyze FAQ performance
• Collaborate with technology team on product errors
• Create and optimize FAQ content
• Develop email automation insights
• Implement Help Center improvements
• Improve customer experience metrics
• Predict and resolve channel issues
• Propose UX writing guide improvements
• Use Zendesk for support workflows

Perks/Benefits

• Flexible schedule
• Health, dental, and life insurance
• Home office reimbursement
• Hybrid or remote work
• Paid parental leave
• Paid time off
• Wellness benefits membership

Skills/Tech-stack

Chatbot | Customer Experience | Data Analysis | Email Marketing | Email marketing automation | English | FAQ management | Marketing Automation | User Experience | User Experience writing | Workflow automation | Zendesk