Digital Insights and Analytics Senior Manager
United States - Abbott Park : AP06D, United States
USD 129K-258K Senior-level Full Time
Tasks
- Apply advanced analytics and predictive modeling for personalization
- Design closed loop Voice of Customer program
- Develop data driven prioritization framework for CX improvements
- Drive adoption of CX metrics
- Influence stakeholders and drive CX best practice adoption
- Integrate VoC insights into marketing product and digital decisions
- Lead end to end customer journey mapping
- Link customer experience performance to business outcomes
- Measure impact of customer experience enhancements
- Monitor and report across digital channels and customer touchpoints
- Own and evolve Customer Experience Index
Perks/Benefits
Skills/Tech-stack
Agile methodologies | Artificial Intelligence | CX Measurement Frameworks | CX measurement | Change Management | Closed Loop | Closed Loop Feedback | Customer Experience | Customer Journey | Customer journey mapping | Customer satisfaction | Data Analysis | Data Governance | Google Analytics | Journey Mapping | Machine Learning | Marketing Automation | Measurement frameworks | Net Promoter Score | Omnichannel Marketing | Predictive Analytics | Project Management | Structured data | Structured data analysis | Unstructured Data | Unstructured Data Analysis | Voice of Customer
Related jobs
-
Featured Feat. Associate Director, Data Labs USD 167K-167KAWS | Cloud Computing | Compute Infrastructure | Data Analysis | LLM GovernanceConference speaking opportunities | Hybrid work schedule | Media appearancesSenior-level Full TimeWashington, District of Columbia, 20004, United … R11d ago
-
Engineering Manager, Research Data Platform USD 405K-850KAnalytics Storage | Apache Spark | ClickHouse | Columnar Storage | Data CatalogingFlexible working hours | Generous vacation | Hybrid work flexibility | Office collaboration space | Optional equity donation matchingMid-level Full TimeSan Francisco, CA | New York …11h ago
-
Manager, AI Deployment Engineering — Enterprise (ProServe, Media, Telco, Private Equity) USD 251K-335KArchitecture | Artificial Intelligence | Cloud infrastructure | Cost Optimization | Data GovernanceMid-level Full TimeSan Francisco16h ago
-
Senior Manager, Data Science & Operation Analytics USD 170K-185KA/B | A/B Testing | B testing | Causal Inference | Dashboard Development401k match | Dental insurance | Disability insurance | Employee assistance program | Health insuranceSenior-level Full TimeNorth Bethesda, MD18h ago
-
Staff Product Manager, Machine Learning USD 160K-200KB2B Product | B2B Product Management | Computer Vision | Data Ingestion | Data PipelinesCollaborative work environment | Coworking budget | Flexible remote work | Home office stipend | Ongoing education budgetSenior-level Full TimeRemote: United States | Canada | … R18h ago
-
Manager, Data Analytics USD 158K-224KA/B | A/B Testing | Amazon Redshift | Amazon S3 | AmplitudeEquity | Healthcare coverage | LifeTime Membership | Parental leave | Retirement savings matchMid-level Full TimeSanta Monica, California, United States R18h ago
-
Senior Manager, Enterprise Data Platform USD 196K-245KAIOps | Automated testing | CI/CD | DBT | Data GovernanceSenior-level Full TimeRemote - USA R20h ago
-
Associate Director, International Market Analytics and Business Intelligence, Oncology - AML Venclexta USD 106K-202KBusiness Intelligence | Data Analysis | Data Mining | Data analytics | Descriptive Analytics401k | Dental insurance | Health insurance | Long-term incentive program | Paid time offEntry-level Full TimeMettawa, IL, United States21h ago
-
Benefit Services Senior Leader - Group Fulfillment USD 119K-154KAgent Development | Artificial Intelligence | Automation | Budget Management | CalibrationSenior-level Full TimeDenver, CO; Chicago, IL; Phoenix, AZ23h ago
-
API Design | Agile | Angular | Artificial Intelligence | Automated testingSenior-level Full TimeChicago, IL, United States1d ago
-
Data Science Manager - TikTok Ads USD 153K-296KData Analysis | Data Modeling | Data Pipelines | Experimentation | Machine LearningMid-level Full TimeSeattle, Washington, United States1d ago
-
Data Science Manager - TikTok Ads USD 153K-296KData Analysis | Data Modeling | Data pipeline | ETL | ExperimentationMid-level Full TimeSan Jose, California, United States1d ago
-
Computer Vision | Cross-lingual modeling | Data Curation | Machine Learning | Model DeploymentMid-level Full TimeSan Jose, California, United States1d ago
-
Applied AI Transformation Manager USD 160K-210KAnalytics | Artificial Intelligence | Delivery Model | Enterprise program management | Operating ModelMid-level Full TimeSan Francisco1d ago
-
Territory Business Sales Manager - Cullman, AL USD 55K-60KCustomer Relationship Management | Customer relationship | Data Analysis | Inventory Management | Merchandising401k match | Basic life insurance | DailyPay | Dental insurance | Medical insuranceMid-level Full TimeCullman, AL1d ago
-
Analytics engineering | Cloud Data | Cloud Data Platforms | Data Architecture | Data GovernancePaid time offSenior-level Full TimePrinceton Pike - NJ, United States1d ago
-
Business Analytics Manager- PAI USD 49K-94KData Mining | Data Visualization | Descriptive Statistics | Forecasting | Inferential Statistics401k match | Fitness centers | Free vision coverage | Life insurance | Nine paid holidaysMid-level Full TimeColumbia, South Carolina, United States1d ago
-
Director, Agentic AI Solutions – US Market Access USD 180K-300KAdoption Metrics | Analytics | Benefits realization | Change Management | Compliance ManagementExecutive-level Full TimePhiladelphia Walnut Street, United States1d ago
-
Manager, Data Engineering USD 111K-185KADR | AWS | Analytics infrastructure | Azure | Bicep401k retirement plan | Bereavement leave | Dental insurance | Health insurance | Hybrid work optionMid-level Full TimeCarmel, IN - 11799 N College … R1d ago
-
Manager Data Governance USD 34K-52KAzure Synapse | Data Cataloging | Data Compliance | Data Governance | Data PrivacyTuition assistanceMid-level Full Time1100 Virginia Drive, United States1d ago
-
Data Science Research Manager - Accenture Research USD 80K-266KA2A | Agent Orchestration | Agentic AI | BigQuery | Cloud Computing401k plan | Bonus opportunities | Dental insurance | Life insurance | Long-term disabilityMid-level Full TimeNew York, One Manhattan West, Corp, … R1d ago
-
Customer Service | Data Analysis | Data Governance | Data Management | Data ModelingDeferred compensation | Dental insurance | Employee assistance program | Flexible spending accounts | Gym reimbursementMid-level Full TimeNo Address - Augusta, United States1d ago
-
Associate Director, Data & AI Governance USD 143K-286KAI Act | AI compliance | AWS | Alation | Artificial IntelligenceLong-term disability | Medical/Dental/Vision | Paid Holidays | Paid personal leave | Paid sick daysMid-level Full TimeCAFLO: Carrier-Home Florida Remote Location, Remote … R1d ago
-
Manager, HPC/AI Software Product management USD 144K-273KArtificial Intelligence | Business acumen | Coaching | Cross-Functional Collaboration | Cross-functionalHealth and wellbeing benefits | Hybrid work schedule | Personal and professional development programsMid-level Full TimeSpring, Texas, United States of America1d ago
-
Enterprise Marketing Technologies & Analytics Manager USD 107K-200KArtificial Intelligence | Attribution Modeling | Automation | CCPA | Consent Management401k match | Disability insurance | Employee stock purchase plan | Healthcare benefits | Life insuranceMid-level Full TimeLargo, FL, United States1d ago