Digital Insights and Analytics Senior Manager
United States - Abbott Park : AP06D, United States
USD 129K-258K Senior-level Full Time
Tasks
- Apply advanced analytics and predictive modeling for personalization
- Design closed loop Voice of Customer program
- Develop data driven prioritization framework for CX improvements
- Drive adoption of CX metrics
- Influence stakeholders and drive CX best practice adoption
- Integrate VoC insights into marketing product and digital decisions
- Lead end to end customer journey mapping
- Link customer experience performance to business outcomes
- Measure impact of customer experience enhancements
- Monitor and report across digital channels and customer touchpoints
- Own and evolve Customer Experience Index
Perks/Benefits
Skills/Tech-stack
Agile methodologies | Artificial Intelligence | CX Measurement Frameworks | CX measurement | Change Management | Closed Loop | Closed Loop Feedback | Customer Experience | Customer Journey | Customer journey mapping | Customer satisfaction | Data Analysis | Data Governance | Google Analytics | Journey Mapping | Machine Learning | Marketing Automation | Measurement frameworks | Net Promoter Score | Omnichannel Marketing | Predictive Analytics | Project Management | Structured data | Structured data analysis | Unstructured Data | Unstructured Data Analysis | Voice of Customer
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