Director Commercial Experience & Fulfillment

HQ Louisville, United States

USD 160K-188K (estimate) Executive-level Full Time

@ P...

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Found 1d ago

Tasks

Align technical roadmaps with marketing and RnD
Audit and optimize menu databases
Curate and maintain promotional offers and LTOs
Define SOPs for digital order fulfillment and menu management
Develop team member facing fulfillment tools
Drive escalation resolution for delivery logistics
Establish deployment readiness scorecards
Facilitate lessons learned for continuous deployment improvement
Lead operational change management with training and operations
Manage budgets and forecasts for commercial technology investments
Manage dynamic pricing architecture
Manage master menu source of truth
Manage vendor performance for fulfillment partners
Optimize menu builds for routing labor and guest accuracy
Orchestrate menu technology lifecycle
Oversee delivery related systems and aggregator integrations
Oversee pilot results and validation criteria
Synchronize menu data across POS web app and third party delivery
Track performance using dashboards and executive updates

Perks/Benefits

Skills/Tech-stack

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Director Commercial Experience & Fulfillment

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