Director, Fulfillment
Louisville, KY, US
USD 120K-175K (estimate) Executive-level Full Time
Tasks
- Build coach and develop fulfillment and inventory teams
- Coordinate physical card production and personalization
- Coordinate returns replacements and customer service escalations
- Define and monitor fulfillment KPIs and service levels
- Drive continuous improvement through SOPs automation and process mapping
- Ensure order processing picking packing and activation coordination
- Ensure security audit fraud prevention PCI compliance
- Lead inventory management and fulfillment operations
- Lead peak season campaign and launch readiness planning
- Lead stabilization and service recovery for operational disruptions
- Manage partner onboarding SLA definition and vendor performance
- Manage receiving put away secure storage and cycle counting
- Manage replenishment planning and stock controls
- Oversee order flow and shipment execution
- Own inventory availability and inventory accuracy
Perks/Benefits
- N/A
Skills/Tech-stack
3PL Management | Carrier Management | Cause analysis | Chain of Custody | Cycle counting | Data Privacy | Fraud Prevention | Inventory Management | Inventory Transfer | Inventory accuracy | Inventory reconciliation | KPI Management | Loss prevention | Management systems | Operating procedures | Order Management | Order Management Systems | PCI DSS | Process Automation | Process Mapping | Quality Control | Replenishment planning | Reporting dashboards | Root Cause Analysis | Root cause | SKU management | Safety stock | Security Compliance | Service Level | Service Level Agreements | Standard Operating Procedures | Warehouse Management | Warehouse Management Systems
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