Director Fulfillment & Success

Tasks

• Act as strategic partner for C level customers
• Develop managers and teams
• Drive cross sell and upsell opportunities
• Drive operational excellence and quality
• Ensure predictable delivery and customer satisfaction
• Execute first time right delivery improvements
• Lead transformation and change management
• Lead transitie and customer success run
• Manage end to end fulfillment and delivery
• Optimize capacity planning and performance

Perks/Benefits

• 13th month salary
• Company car travel reimbursement
• Flexible vacation days
• Home office setup
• Hybrid work
• Pension plan
• Training budget

Skills/Tech-stack

B2B | Capacity Planning | Change Management | Commercial Strategy | Customer Success | End to End | End to End Operations | Financial Management | Operational excellence | Project Management | Quality Assurance