Director of Performance Analytics - Customer Operations
Hartford CT- Home Office, United States
USD 138K-207K Executive-level Full Time
Tasks
- Define performance analytics strategy
- Deliver insights to executive audiences
- Drive adoption of AI enabled analytics
- Enable self service analytics with governance
- Ensure data integrity and metric consistency
- Establish analytics delivery and stakeholder best practices
- Establish standardized metrics and KPIs
- Identify drivers of customer satisfaction
- Lead and mentor analytics team
- Oversee operations and customer experience analytics
- Partner to ensure trusted scalable data assets
- Perform root cause analyses for improvement opportunities
- Plan analytics roadmap and manage intake
- Translate business questions into analytical approaches
Perks/Benefits
Skills/Tech-stack
AI-enabled | AI-enabled analytics | Analytics | Artificial Intelligence | Business Intelligence | Cause analysis | Conversational Intelligence | Customer Experience | Data Governance | Data Integrity | Experimentation | Key Performance Indicators | Machine Learning | Performance Management | Performance indicators | Root Cause Analysis | Root cause | Snowflake | Tableau
Education
N/A
Regions
Countries
States
Cities
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