Director of Quality Insights & Analytics
Wilcon IT Hub Makati - 12th Floor, Philippines
PHP 480K-540K (estimate) Executive-level Full Time
Tasks
- Analyze quality trends
- Conduct compliance auditing
- Create quality improvement plans
- Design quality monitoring programs
- Develop quality metrics
- Develop quality strategy
- Ensure GDPR compliance
- Ensure PCI compliance
- Ensure data protection compliance
- Ensure workplace safety reporting
- Implement automated scoring
- Lead quality managers and analysts
- Maintain quality documentation
- Maintain real time reporting
- Mentor quality team
- Oversee speech analytics
- Oversee text analytics
- Partner with operations for quality improvements
- Promote inclusive workplace practices
- Refine quality scorecards
- Update quality feedback loops
Perks/Benefits
- N/A
Skills/Tech-stack
Automated scoring | Compliance Auditing | Customer sentiment | Customer sentiment analysis | Data Analysis | Data Visualization | Quality Assurance | Quality management | Real Time | Real-time reporting | Sentiment Analysis | Speech Analytics | Text Analytics | Time Reporting | Transaction monitoring
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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