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Director Strategy, Business Analytics & Continuous Improvement - Collections

Bogota, DC, CO

Executive-level Full Time

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Found 29d ago

Tasks

Conduct non call listening sessions for trend analysis
Deliver MIS and reporting with one source of data
Develop operational strategy using performance metrics
Ensure model assurance and sustainability
Execute change and project management initiatives
Identify root cause and recommend corrective actions
Implement people strategy and inclusive work environment
Lead business analytics and contact strategy
Lead marketing communication and recognition programs
Maintain model documentation and policy adherence
Manage client communication content for compliance
Manage incentive programs and reward communications
Recalibrate operating model using results and audit findings
Resolve customer inquiries concerns and complaints
Support risk appetite and risk culture in decisions

Perks/Benefits

Skills/Tech-stack

AML Compliance | Business Analytics | Change Management | Compliance Management | Customer communication | Data reporting | Incentive management | MIS Reporting | Microsoft Excel | Microsoft Word | Model Documentation | Model assurance | Negotiation | Operational Risk | Project Management | Risk Management | Sanctions Compliance | Statistical Analysis

Education

N/A

Roles

Analytics Manager | Business Intelligence | Business Intelligence Manager | Data Analytics | Data Analytics Manager | Intelligence Manager | Manager | Operations | Operations Program Manager | Program Manager

Regions

Countries

States

Bogota D.C., CO

Cities

Bogotá, Bogota D.C., CO

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