Director Strategy, Business Analytics & Continuous Improvement - Collections
Tasks
- Conduct non call listening sessions for trend analysis
- Deliver MIS and reporting with one source of data
- Develop operational strategy using performance metrics
- Ensure model assurance and sustainability
- Execute change and project management initiatives
- Identify root cause and recommend corrective actions
- Implement people strategy and inclusive work environment
- Lead business analytics and contact strategy
- Lead marketing communication and recognition programs
- Maintain model documentation and policy adherence
- Manage client communication content for compliance
- Manage incentive programs and reward communications
- Recalibrate operating model using results and audit findings
- Resolve customer inquiries concerns and complaints
- Support risk appetite and risk culture in decisions
Perks/Benefits
Skills/Tech-stack
AML Compliance | Business Analytics | Change Management | Compliance Management | Customer communication | Data reporting | Incentive management | MIS Reporting | Microsoft Excel | Microsoft Word | Model Documentation | Model assurance | Negotiation | Operational Risk | Project Management | Risk Management | Sanctions Compliance | Statistical Analysis
Education
N/A
Related jobs
-
AI-assisted coding | Assisted coding | Business Intelligence | Data Modeling | Data PipelinesSenior-level Full TimeBogotá, //BOGOTA, Colombia2d ago
-
Business Intelligence Sr Analyst (Tableau) COP 30000K-30000KData Modeling | Data Visualization | Data Warehousing | ETL | Microsoft ExcelCollaborative work environment | Continuous learning culture | Training and supportSenior-level Full TimeBogotá, Bogota, Colombia11d ago
-
Senior Business Analytics Analyst COP 71400K-71400KAgile | Azure DevOps | Business Analytics | Dashboard Development | Data ModelingFlexible benefitsSenior-level Full TimeCOL-DC Bogota, Colombia15d ago
-
Audit management | Budget Management | Clinical Data Science Lifecycle | Clinical Research | Clinical Trial DataAnnual leave | Employee assistance programme | Flexible benefits | Health insurance | Home-basedSenior-level Full TimeColombia, Bogota R1mo ago
-
DAX | Data Modeling | Data Quality | Data Visualization | Data WarehousingRemote work | Technical supportMid-level Full TimeMedellín, Antioquia, Colombia R1mo ago
-
Ariba | Data Governance | Data Management | Data Modeling | ERPDirect permanent contract | On-site work | Weekday scheduleSenior-level Full TimeBogotá, Bogotá, Colombia1mo ago
-
AI Models | Amazon Web Services | Azure | Change Management | Cloud PlatformsColombian holidays | Life insurance | Maternity and parental leave | Meal voucher | Mobile services subsidySenior-level Full TimeColombia1mo ago