Document, Fulfillment and Mail Services Team Lead
Tasks
- Coordinate onboarding training and development
- Coordinate with vendors and information technology
- Develop operational reports dashboards and metrics
- Ensure HIPAA compliance
- Lead daily operations
- Maintain departmental procedures and governance
- Monitor service levels and quality
- Prioritize workload and resources
- Resolve operational issues and escalations
- Support hiring and performance reviews
- Support implementation of new services and process improvements
- Support operational planning and budgeting
- Track performance metrics and productivity
Perks/Benefits
- N/A
Skills/Tech-stack
Agreement management | Customer Service | HIPAA | Issue Resolution | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Teams | Microsoft Word | Operations Management | Performance Metrics | Process Improvement | Quality management | Service Level | Service Level Agreement | Service Level Agreement Management | Vendor management | Workflow Management | Workforce Planning
Education
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