E-commerce & Fulfillment Specialist - Fashion Retail

Tasks

• Analyze customer feedback and performance
• Communicate order priorities and promotions
• Coordinate inventory updates
• Handle escalated customer issues
• Investigate operational issues
• Liaise with warehouse fulfillment team
• Monitor order flow and fulfillment progress
• Monitor product availability
• Oversee daily e-commerce operations
• Prepare e-commerce performance reports
• Recommend process improvements
• Supervise online customer service activities
• Support product launches and seasonal sales

Perks/Benefits

• Flexible working hours
• Hybrid working model
• Medical insurance

Skills/Tech-stack

Customer Service | ERP systems | Ecommerce Platforms | Fulfillment operations | Inventory Management | Microsoft Excel | Microsoft Office | Order Management | Order processing