Ecommerce Fulfillment & Operations Manager
United States - Remote
R
USD 20K-26K (estimate) Senior-level Full Time
Tasks
- Analyze customer feedback patterns
- Audit website for broken links and pricing issues
- Automate repetitive support and operations tasks
- Build and document SOPs
- Build prompt libraries for scalable automation
- Continuously reduce manual workload while maintaining accuracy
- Coordinate fulfillment for timely delivery
- Deliver weekly performance reports
- Eliminate website inconsistencies
- Ensure customer experience clarity
- Ensure product page and promotion consistency
- Ensure required disclosures function properly
- Identify trends and risks
- Implement automation workflows
- Maintain ADA privacy and tracking compliance
- Manage split shipments and pre orders
- Monitor order flow across sales channels
- Own Shopify store operations
- Process refunds reships cancellations and order updates
- Resolve failed orders and inventory issues
- Respond to customer inquiries
- Review campaigns for compliance risks
- Set up promotions with backend accuracy
- Standardize shipping communications
- Stay updated on platform policy changes
- Track CAC LTV and funnel metrics
- Track and resolve missing or delayed packages
- Triage support tickets by urgency
- Use AI tools to improve customer service efficiency
- Validate shipping and pre order messaging
Perks/Benefits
Skills/Tech-stack
ADA compliance | AI tools | Amazon MCF | Automation | BASE | Compliance Management | Customer Feedback | Customer Service | Customer feedback analysis | Data Analysis | Feedback Analysis | Fulfillment management | Gorgias | Inventory Management | Order Management | Performance Metrics | Pre Order Management | Privacy Compliance | Prompt engineering | Refund Management | Reporting | Reshipment Management | SOP Development | Shipment Management | Shipping Management | Shopify | Shopify Flow | Split Shipment Management | Tracking Compliance | Troubleshooting | Web compliance
Education
N/A
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