Ecommerce Fulfillment & Operations Manager

United States - Remote R

USD 20K-26K (estimate) Senior-level Full Time

@ H...

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Found 1mo ago

Tasks

Analyze customer feedback patterns
Audit website for broken links and pricing issues
Automate repetitive support and operations tasks
Build and document SOPs
Build prompt libraries for scalable automation
Continuously reduce manual workload while maintaining accuracy
Coordinate fulfillment for timely delivery
Deliver weekly performance reports
Eliminate website inconsistencies
Ensure customer experience clarity
Ensure product page and promotion consistency
Ensure required disclosures function properly
Identify trends and risks
Implement automation workflows
Maintain ADA privacy and tracking compliance
Manage split shipments and pre orders
Monitor order flow across sales channels
Own Shopify store operations
Process refunds reships cancellations and order updates
Resolve failed orders and inventory issues
Respond to customer inquiries
Review campaigns for compliance risks
Set up promotions with backend accuracy
Standardize shipping communications
Stay updated on platform policy changes
Track CAC LTV and funnel metrics
Track and resolve missing or delayed packages
Triage support tickets by urgency
Use AI tools to improve customer service efficiency
Validate shipping and pre order messaging

Perks/Benefits

Skills/Tech-stack

Education

N/A

Roles

Regions

North America

Countries

United States

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