Senior Analyst - Advanced Business Analytics - Consumer Banking CX
500 Woodward Avenue, MI, 601 S. Tryon Street, NC
R
USD 85K-150K Senior-level Full Time
Tasks
- Analyze customer data
- Collaborate with cross-functional teams
- Develop and maintain business intelligence
- Leverage advanced data tools
- Monitor data quality
- Produce performance reports
- Support stakeholder data requests
- Transform data insights into business recommendations
Perks/Benefits
- Employee stock purchase plan
- Flexible work arrangements
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Volunteer time off
Skills/Tech-stack
Clustering | Complaint management | Contact Center Performance | Contact center | Customer Experience | DBT | Decision Trees | Excel | GitLab | Interaction monitoring | Jupyter Notebooks | Linear Regression | Power BI | Process monitoring | Python | R | SQL | Snowflake | Statistical Analysis | Streamlit | Tableau | Workforce Management
Education
Roles
Regions
Countries
States
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