Enrollment Call Center Agent- Pre-Acceptance Student Stage
Tasks
- Answer admissions policy and procedure questions
- Build relationships with support offices
- Collect feedback to improve processes and meet KPIs
- Convert prospective students into qualified applicants
- Counsel students on program fit and admissions requirements
- Explain financial aid processes
- Explain transfer guidelines
- Handle outbound calls and inbound inquiries
- Identify ways to improve recruitment and student services
- Promote online undergraduate graduate and doctoral programs
- Use information management systems for contacts and records
Perks/Benefits
Skills/Tech-stack
Admissions counseling | Customer Relationship Management | Customer relationship | Email communication | Financial Aid | Financial aid advising | Inbound Calling | Information Management | Information management systems | Management systems | Microsoft Excel | Microsoft Outlook | Microsoft Word | Outbound calling | Relationship Management | Sales Skills
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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