Enrollment Representative - Universal
Tasks
- Coordinate secure sales and enrollment agreements
- Explain product features costs and terms
- Handle inbound and outbound customer interactions
- Maintain accurate call documentation and account notes
- Meet call volume and outbound follow up expectations
- Provide enrollment guidance on policies and procedures
- Record call data in Salesforce CRM
- Resolve common issues
- Review account details and guide enrollment process
- Troubleshoot and research customer issues
Perks/Benefits
Skills/Tech-stack
Account review | Customer Account Review | Customer Service | Data entry | Documentation | Excel | Microsoft Office | Multitasking | Outlook | Phone support | Salesforce CRM | Teams | Troubleshooting | Word
Education
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