Enrollment Representative - Universal

Tasks

• Coordinate secure enrollment agreements
• Explain tuition and payment options
• Follow call handling verification procedures
• Guide families through enrollment process
• Handle inbound customer calls
• Handle outbound enrollment follow ups
• Meet quality assurance and KPI benchmarks
• Provide policy and documentation guidance
• Record call data in Salesforce CRM
• Resolve enrollment and application issues
• Review account details
• Troubleshoot product and business application issues
• Update call notes and documentation

Perks/Benefits

• Health benefits
• Paid time off
• Retirement contributions

Skills/Tech-stack

Customer Service | Customer support | Data entry | Microsoft Excel | Microsoft Outlook | Microsoft Teams | Microsoft Word | Multitasking | Phone support | Problem Solving | Salesforce CRM | Web-based | Web-based applications