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Enrollment Representative - Universal

US - VA - Remote, United States R

USD 31K Entry-level Full Time

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Found 25d ago

Tasks

Coordinate secure enrollment agreements
Explain tuition and payment options
Follow call handling verification procedures
Guide families through enrollment process
Handle inbound customer calls
Handle outbound enrollment follow ups
Meet quality assurance and KPI benchmarks
Provide policy and documentation guidance
Record call data in Salesforce CRM
Resolve enrollment and application issues
Review account details
Troubleshoot product and business application issues
Update call notes and documentation

Perks/Benefits

Skills/Tech-stack

Customer Service | Customer support | Data entry | Microsoft Excel | Microsoft Outlook | Microsoft Teams | Microsoft Word | Multitasking | Phone support | Problem Solving | Salesforce CRM | Web-based | Web-based applications

Education

Associate Degree | Bachelor of Engineering | Bachelor of Science | High School Diploma | Master of Science

Roles

Customer Service Representative | Enrollment Representative

Regions

Countries

States

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Language: en | Views: 3 | Clicks: 1 | Saves: 0

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