Enrollment Services Supervisor

Main Campus - Pavilion I, United States

USD 53K-80K Mid-level Full Time

@ D...

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Found 1d ago

Tasks

Address complaints and customer service recognition
Adjust staff assignments for call queues
Assist staff with questions and technical support
Collaborate with IT on call routing concerns
Communicate job expectations and enforce accountability
Complete reference checks
Conduct performance evaluations
Conduct weekly team huddles
Develop and implement process improvements
Handle difficult client situations
Monitor call center performance
Monitor enrollment process flows
Monitor staff attendance and break times
Orient newly hired employees
Research and resolve difficult cases
Schedule and conduct staff interviews
Set behavior goals with employees
Track employee performance

Perks/Benefits

Skills/Tech-stack

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Enrollment Services Supervisor

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