Enrollment Support Coordinator - India

Tasks

• Complete monthly entries in Alberta Government Child Care Portal
• Cross train with sales and admissions workflows
• Document support workflows and processes
• Ensure registration records are complete accurate and compliant
• Identify recurring issues and recommend process improvements
• Log track and route billing issues to resolution teams
• Maintain CRM data accuracy and interaction tracking
• Manage inbound registration and enrollment emails within SLAs
• Process registration documentation received by email
• Report email volumes response times and resolution rates
• Triage inquiries and route to billing and leadership teams
• Update program placement and start date details in internal records

Perks/Benefits

• Cross training
• Flexible schedule
• Quiet workspace

Skills/Tech-stack

Billing coordination | CRM systems | Compliance reporting | Customer Service | Data Integrity | Documentation | Email support | English writing | Process Improvement | Reporting | Time management | Triage | Workflow Management